Frequently asked questions

You sign up online with your company details, your currency and the services agreement, signed online. Our team then reviews the company before its first booking. The rest is choosing a starting policy, deciding who approves exceptions and inviting your people by email. There is nothing to install.

Platform pricing depends on how much your company travels, so we quote it for your company and confirm it in writing. When you book, the fare or room rate, taxes and any booking service fee are shown on the review screen before you confirm, and the price you confirm is the price charged.

Yes. You decide, person by person, who can book for colleagues. The trip follows the traveler's policy and approval route. If your company allows guests, bookers can also book for people outside the company.

Only if your company turns it on. Personal trips are paid with the traveler's own card, never the company wallet, and skip policy and approval. Administrators and finance see only that a personal trip exists: traveler, dates and destination. You choose whether personal trips get your company rates.

Yes. Assign a policy to each job level and add exceptions for a department or a location. The most specific policy applies to each traveler, and every result shows whether it fits their policy.

For trips and for expenses you decide when approval is needed and who decides, with a fallback person if they are away. Approvers decide in the app or from a one-time link in the approval email. Nothing is booked until it is approved, and the price is rechecked at that moment.

Request it from the trip page with a short note. Flight changes and cancellations are never automatic: the Bookit N Go operations team works on the request, updates the trip and emails the traveler when it is done. A hotel can be canceled from the trip, with the hotel's charge and the refund shown first.

Zoe, the travel assistant, understands a request in plain words, applies your company policy, searches live and recommends the best in-policy options with any saving against the cheapest refundable option. Expense receipts are read from a photo or PDF to fill in the claim. In both cases a person checks and confirms: nothing is booked or submitted by the AI on its own.

Business trips are paid from your company's prepaid Nevo wallet, held in your company currency. Finance tops it up online by card or PayPal, local payment methods where the currency has them, or bank transfer where we hold bank details for that currency. Every top-up and booking has a PDF receipt.

Each business booking has a PDF receipt for the booker and finance, and the traveler gets the e-ticket or hotel voucher by email. Each wallet top-up has its own PDF receipt, and the wallet statement downloads as a CSV file.

Every record belongs to one company and every request is checked on our servers against the company of the person signed in. Roles decide who sees the wallet, analytics, policy and people. Traffic uses HTTPS, data is stored encrypted at rest, important changes are recorded in an audit log, and card details go straight to the payment processor, never to Nevo.

Your company keeps all rights in its data under the services agreement. Finance and administrators can export analytics, expenses and the wallet statement as CSV files at any time, and trip documents download as PDFs. When the agreement ends, traveler personal information is deleted or returned as the agreement sets out.

Email support@nevo.travel and the Bookit N Go team replies. Flight and hotel changes and cancellations are requested from the trip page and handled by the Bookit N Go operations team, who update the trip and email the traveler when it is done.