Cancellation Policy

Last updated October 29, 2026

Cancellations

1. Customers may cancel bookings through the Nevo platform where cancellation is supported, or by contacting our customer service team.
2. Cancellation fees may apply, depending on the fare rules and the policies of the relevant airline, hotel or other travel supplier.
3. Any Nevo service or convenience fee applied to a booking is non-refundable.

Refunds

1. Refunds are subject to the terms and conditions of the relevant travel supplier.
2. Where a refund is available, the amount may be reduced by cancellation fees, applicable penalties and any non-refundable service fee.
3. Refunds are processed using the same payment method used for the original booking.
4. The time taken for a refund to appear depends on the supplier's policies and your payment method. Delays in that process are outside our control.

Changes to bookings

1. Changes to bookings are subject to the policies of the relevant travel supplier and the applicable fare rules.
2. You may be required to pay change fees, fare differences and any applicable penalties when modifying a booking.
3. All changes are subject to availability and to the supplier's specific terms.

Refund eligibility

1. Refund eligibility depends on the terms and conditions of the fare or rate purchased and the policies of the relevant supplier.
2. Where a refund is not permitted, we will inform you and, where possible, provide suitable alternatives.

Force majeure

1. Bookitngo Corp (Bookit N Go) is not liable for cancellations or modifications made by travel suppliers due to unforeseen circumstances such as natural disasters, political unrest or other force majeure events.
2. In the event of force majeure, we will make reasonable efforts to help with rebooking or obtaining a refund, but we cannot guarantee specific outcomes.

Support and assistance

1. Our customer service team can assist with cancellation, refund and modification requests.
2. To avoid additional fees, please contact us promptly to start a cancellation or refund request.

Changes to this policy

1. Bookitngo Corp may amend or update this Cancellation and Refund Policy without prior notice.
2. Any changes take effect immediately and apply to all bookings made after the policy is updated.

Contact

For questions about cancellations or refunds, contact our customer service team at support@nevo.travel or through the contact form on our website.

Nevo is operated by Bookitngo Corp (Bookit N Go), 9891 Irvine Center Dr Ste 200, Irvine, CA 92618, United States.